Legal
Privacy Policy
1.1 Who we are
The controller responsible for processing your personal data on this website is: Tanja Stadelmann., freelance psychologist (MSc, MBPsS), operator of the website recoverhappy.com Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom Email: tanja@recoverhappy.com
1.2 Legal bases
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where you are located in the EU or EEA, the EU General Data Protection Regulation (EU GDPR). Our legal bases are in particular your consent (Article 6(1)(a)), the performance of a contract (Article 6(1)(b)), compliance with legal obligations (Article 6(1)(c)) and our legitimate interest in providing a secure and functioning service (Article 6(1)(f)). We only process health data with your explicit consent (Article 9(2)(a)).
1.3 Hosting
This website runs on WordPress and is hosted by Bluehost (Newfold Digital Inc., USA). When you visit the site, technically necessary data is processed: IP address, date and time, pages visited, browser and operating system. This is required to deliver the website securely (legitimate interest). Transfers to the USA are made on the basis of the EU-US Data Privacy Framework and its UK Extension, or of Standard Contractual Clauses / the UK International Data Transfer Addendum.
1.4 Cookies and consent management
We use the consent management tool Complianz. Non-essential cookies (e.g. analytics) are only set once you have given your consent.
1.5 Google Analytics 4 and Google Search Console
With your consent, we use Google Analytics 4 (Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland) to understand how our website is used. IP addresses are truncated. Data may be transferred to Google LLC in the USA; Google is certified under the Data Privacy Framework. We use Google Search Console to analyse search queries; no data relating to individual visitors is passed to us.
1.6 Newsletter and free resource
If you sign up for our newsletter or request one of our free resources, we store your email address and, where provided, your first name. We use a double opt-in process and record the time of sign-up and your IP address as proof of consent. Newsletters are sent and managed via MailPoet (Automattic Inc.) The legal basis is your consent. You can unsubscribe at any time using the link in every email.
1.7 Contacting us
If you contact us by email or via the contact form, we process the information you provide in order to respond to your enquiry. Please only share as much health information in your first message as you feel comfortable with.
1.8 Coaching
To deliver coaching, we process your name, contact details, appointment and payment information, and the content of sessions, including health data. This is based on our contract and your explicit consent, which you give in writing before we begin. Sessions take place via a video conferencing provider. Session notes are kept confidential, stored securely and retained for as long as required by professional guidelines. Clients receive full details in a separate Client Privacy Notice before coaching begins.
1.9 Payments
Payments for digital products are processed by Stripe (Stripe Payments UK Ltd. ) via the WP Simple Pay plugin. Stripe processes your payment data as an independent controller. Coaching fees are paid by bank transfer; your payment details are processed by our bank. We retain invoicing records for 6 years to meet our legal obligations under UK law.
1.10 Embedded podcast players
Some pages include embedded players from Spotify and Apple Podcasts. These are only loaded once you have given your consent. When you play an episode, Spotify or Apple may receive data such as your IP address.
1.11 How long we keep your data
We only keep personal data for as long as is necessary for the relevant purpose or as required by law.
1.12 Your rights
You have the right to access, rectify and erase your data, to restrict processing, to data portability and to object to processing. You may withdraw your consent at any time with effect for the future. You also have the right to lodge a complaint with a supervisory authority: in the UK, the Information Commissioner’s Office (ico.org.uk), or the data protection authority in your country of residence if you live in the EU.
1.13 Cookies
Cookies are small text files stored by your browser. We use the following categories:
Strictly necessary cookies: required for core functions such as security, checkout and remembering your cookie preferences. These do not require consent.
Analytics cookies: Google Analytics 4 (_ga, ga*), stored for up to 2 years. Set only with your consent.
External media: Spotify and Apple Podcasts players. Loaded only with your consent.
Terms of Use
2.1 Who we are
recoverhappy.com is operated by Tanja Stadelmann, freelance psychologist, London, United Kingdom. Contact: tanja@recoverhappy.com Further details can be found in the Impressum.
2.2 Acceptance of these terms
By using this website, you accept these Terms of Use. Purchases and coaching are additionally governed by our Terms of Supply, and the handling of your data by our Privacy Policy and Privacy Policy (Cookies section). We may amend these terms and the website from time to time; please check this page whenever you use the site.
2.3 Availability
This website is made available free of charge. We do not guarantee that it will always be available or uninterrupted, and we may change or remove content at any time.
2.4 Intellectual property
All text, graphics, audio and other materials on this website are protected by copyright. You may print or save content for your personal use and link to our pages. Any other use, in particular publishing, modifying or using content for commercial purposes, requires our prior written permission. When quoting our content, please credit Tanja Stadelmann and recoverhappy.com as the source.
2.5 No individual advice
The content on this site is for general information only and does not replace individual medical, psychotherapeutic or dietetic advice. Please see our Health Notice.
2.6 Third-party links
The operators of linked websites are solely responsible for their content. A link does not constitute an endorsement.
2.7 Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. Otherwise, to the extent permitted by law, we accept no liability for loss or damage arising from the free use of this website.
2.8 Governing law
These terms are governed by the law of England and Wales. Mandatory consumer protection provisions of your country of residence remain unaffected.
Terms of Supply
3.1 Scope
These Terms apply to all contracts between Tanja Stadelmann., freelance psychologist (“I”, “me”), and you as a client for psychological coaching and digital products. The contract language is [English/German].
3.2 Nature of the service – important notice
I offer psychological coaching informed by evidence-based approaches including ACT, CBT and DBT. Coaching is not psychotherapy, clinical treatment, or medical or dietetic care. I do not provide diagnoses or prescribe medication. Coaching does not replace the medical monitoring that is often necessary with eating disorders. I recommend that you remain under the care of a GP or doctor alongside coaching, and I may make this a condition of working together.
No particular outcome is guaranteed, as change depends substantially on your own engagement and personal circumstances.
3.3 Formation of contract
Coaching: The contract is formed when we agree on coaching verbally during the initial consultation. I will then send you a written confirmation by email, including these Terms and information about your right to cancel. Digital products:The product listing is an invitation to treat. By clicking “[button text, e.g. Buy now / Order with obligation to pay]”, you submit a binding order; the contract is formed when you receive the confirmation email.
3.4 Clients under 18
Coaching for anyone under 18 is only provided with the consent of a parent or legal guardian.
3.5 Cancellations
You may cancel or reschedule an appointment free of charge up to 24 hours beforehand. For later cancellations or missed appointments, the full fee is payable, except in the case of sudden illness or a comparable emergency. If I cancel an appointment, you will not be charged.
3.6 Your involvement and crisis situations
Coaching is not a crisis service. Between sessions, I can be reached by email for organisational matters, but not for emergencies. If you are in immediate danger, please call emergency services or contact one of the services listed in our Health Notice. If it becomes clear during our work that a higher level of care is needed (e.g. physical risk or suicidal thoughts), I may pause coaching and refer you to appropriate services.
3.7 Confidentiality
Everything you share is treated as confidential. Exceptions apply only where there is a serious risk to your life or the life of others, or where I am legally required to disclose information. I work in accordance with the ethical guidelines of the British Psychological Society. Any discussion in supervision is anonymised.
3.8 Digital products and licence
You receive a non-exclusive, non-transferable licence to use the workbook or other digital content for your personal use only. Sharing, copying or commercial use is not permitted.
3.9 Liability
Nothing in these Terms limits or excludes my liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. Otherwise, my total liability to you is limited to the fees you have paid for the relevant service. I am not liable for losses that were not reasonably foreseeable. Your statutory rights as a consumer are not affected.
3.10 Governing law
These Terms are governed by the law of England and Wales. If you are a consumer habitually resident in the EU or Switzerland, you also benefit from the mandatory consumer protection provisions of your country of residence.
3.11 Dispute resolution
I am neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.
3.12 Your Right to Cancel
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day the contract is concluded.
To exercise the right to cancel, you must inform me (Tanja Stadelmann), of your decision to cancel this contract by a clear statement (e.g. an email). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, I will reimburse all payments received from you without undue delay, and not later than 14 days after the day on which I am informed of your decision to cancel. I will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested that coaching services begin during the cancellation period, you shall pay me an amount which is in proportion to what has been provided until you have communicated your cancellation.
When the right to cancel ends early
For coaching, you lose your right to cancel once the service has been fully performed, provided that you expressly requested that performance begin during the cancellation period and acknowledged that you would lose your right to cancel once the contract had been fully performed.
For digital content (e.g. the workbook download), you lose your right to cancel once the download or supply has begun, provided that you gave your express consent to supply beginning within the cancellation period and acknowledged that you would thereby lose your right to cancel.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: Tanja Stadelmann, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom, tanja@recoverhappy.com
I hereby give notice that I cancel my contract for the supply of the following service / digital content: ____________ Ordered on / received on: ____________ Name: ____________ Address: ____________ Signature (only if this form is sent on paper): ____________ Date: ____________
Health Notice
The content on recoverhappy.com, in the podcast and in the newsletter is provided for general information and psychoeducation only. It does not replace diagnosis, medical treatment or psychotherapy. Eating disorders can have life-threatening physical consequences; please make sure you are under medical care.
If you are struggling right now: UK: Samaritans 116 123 (free, 24/7); Beat eating disorder helpline 0808 801 0677; emergency 999 Germany: Telefonseelsorge 0800 111 0 111 or 0800 111 0 222 (free, 24/7) Austria: Telefonseelsorge 142 Switzerland: Die Dargebotene Hand 143 Emergency in the EU: 112
While I make every effort to keep the content accurate and up to date, I cannot guarantee that it is complete or current. The operators of linked websites are solely responsible for their content.